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updated July 1, 2024

Privacy Policy

Healing Exchange LLC operates in full compliance with HIPPA (Health Insurance and Portability Accountability Act) regulations, which were designed to provide a high level of confidentiality and protection regarding your health information.

The following privacy policy applies to the use of this website:

Healing Exchange LLC does not sell, rent, trade or otherwise disseminate externally any personal information about those visiting his web site. We do reserve the right to use the information for internal tracking and statistical analysis, including but not limited to determining the number of visitors to the site, analyzing which sections are most accessed, length of stay per visitor and number of repeat visits.

 

Usage Rules

By continuing to browse my the Healing Exchange website, you agree not to use any information obtained for any purpose that is illegal, unlawful, unethical or prohibited by copyright or this agreement. By continuing to browse the site, you also expressly agree that you do so at your own risk.

 

Links to Other Websites

As a convenience to visitors, we may provide links to web sites operated by other organizations. Such links do not imply or convey endorsement of said organizations. Further, these organizations are not covered under this agreement and are solely responsible for the content, security, terms of use and privacy issues of their web sites. We are absolved from responsibility for any repercussions experienced on other linked web sites.

Terms of Use

By purchasing any of our products, you (hereinafter “Customer”) agree and understand you are purchasing information created by Healing Exchange, LLC, a Missouri, Limited Liability Company (hereinafter “we” “us” “Service Provider”). Customer agrees to be bound by the terms and conditions outlined herein, as well as the general policies and procedures that can be found in this Agreement. Customer also agrees they are voluntarily entering into this legally binding Agreement with Service Provider, inclusive of the following terms and conditions mutually agreed upon.

PRODUCTS

Customer agrees and understands that they are purchasing a course, webinar, and/or workbook aimed to educate. Customer understands this product is being purchased in: 1. “workbook” form, meaning Customer will need to complete the product as directed, in order for it to become personalized and useful to their own needs; or, 2. “live or recorded” form, meaning Customer will need to engage, listen, and watch Service Providers and other content, in order for it to become useful to their own needs. By purchasing this product, Customer acknowledges that they have conducted any additional research necessary to feel they understand what is being provided, as well as what the Product is NOT intended to replace.

 

FULFILLING USE OF PRODUCTS

  • As indicated above, Customer agrees and understands that in order to be properly utilized, Customer must complete and use the product in accordance with the instructions and prompts. If Customer has any questions or needs additional help, they may contact Healing Exchange at admin@healingxchg.com.

  • Customer understands that it is solely their responsibility to seek additional information, assistance, or guidance from Service Provider regarding how to use Product, and that any failures or inabilities to take adequate steps to understand how to use Product are not the fault of Service Provider. Should Customer incorrectly complete any portion of Product, or otherwise make any errors, Customer acknowledges and agrees Service Provider has no fault or ownership of these errors, and Customer will not seek to blame Service Provider for any errors or mistakes stemming therefrom. Customer agrees to hold Service Provider harmless from any misuse of Product, failures to adequately complete Product, or other misuse or failure to properly utilize Product which may render Product ineffective or unenforceable, whether in whole or in part.

  • Course and webinar materials: The presenter may provide reference materials for your use. These may include (but are not limited to) the following: a workbook, a copy of the presentation slides, or other material. All related materials remain copyright of Healing Exchange LLC. They must not be distributed to any third party at any time or in any form without written permission from Healing Exchange LLC.

  • Recordings: Audio and any documents and other materials exchanged or viewed during the live webinar may be recorded. By joining a webinar, you consent to such recordings. If you do not consent to the recording, please contact admin@healingxchg.com to discuss your concerns in good time prior to the event date.

 

LEGAL DISCLAIMER

  • While Healing Exchange is an education and therapy service provider, the information contained herein on this Website and via our products is not intended as a substitute for therapy, coaching, healthcare, or medical and one-on-one based advice that should be provided by your own therapist/coach/healthcare provider regarding your own personal situation(s). You should always seek additional consult to discuss any specific circumstances related to your personal life and other circumstances.

  • By using our Website, and/or purchasing any material from our Website, you agree and understand that a therapist-client or coach-client relationship has not been formed between you and Healing Exchange. The content found on this Website and within Products is not intended to take the place of a personal consultation between you and professional in your state or country.

  • You agree to hold Healing Exchange harmless should any information contained on this Website or within any Product prove inaccurate, or otherwise unhelpful to your personal situation, and understand our disclaimers herein.

LIMITED LICENSE

  • Customer understands they are purchasing Product, which constitutes proprietary intellectual property belonging to Healing Exchange. Following Customer’s decision to purchase one or more Products, Customer will have gained access to the intellectual property of Healing Exchange in the form of copyrighted information and writing. Customer understands and acknowledges that they are being granted a limited, revocable license to use the Product(s) purchased as directed. Customer understands that this information is not to be openly shared with others who have not purchased Product, and Customer agrees not to share, copy, use as their own material, or repurpose without written permission of Service Provider, or otherwise disclose or use any information provided to Customer by virtue of their purchase of Product.

  • Customer also understands that this limited license may be revoked at any time, without refund, should Service Provider become aware of facts suggesting or confirming that Customer has engaged in infringing misuse of the Product, or otherwise made the Product(s) available to anyone who has not purchased Product. Customer understands that should their license to use purchased Product become revoked, they do not have a cause of action against Service Provider, understands and agrees that their limited license will be revoked without refund or reimbursement of funds paid, and agrees that they were made aware of the consequences of distributing or otherwise engaging in unauthorized sharing of Product prior to choosing to engage in such action.

 

TESTIMONIALS

  • Customer understands that following their use of Product, Service Provider may request a testimonial to be published on Service Provider’s website, social media, or on various sales materials. Customer understands that they are not required to give any testimony, and understands that the choice to do so is freely up to Customer. There will be no ramifications or change in relationship if Customer declines offering a testimonial.

  • If Customer accepts and provides Service Provider with a testimonial, Customer understands the material, along with a photo of Customer, may be published. Should Customer agree to provide a testimonial, Customer may be asked to agree to review and sign an additional Release, confirming same, and confirming Service Provider’s rights to use Customer’s testimonial. No payment or additional services will be provided in return for Testimonial.

 

PAYMENT

Customer understands the cost of each Product is clearly marked on the Website, whether selected individually or as part of a bundle. This payment is payable up front and in full, unless otherwise specified. Customer understands they are responsible for the full payment and agrees to pay the total sum requested via website or Stripe.

 

CANCELLATIONS & REFUNDS

Workbooks

  • As Customer will have access to the purchased Workbook immediately upon purchase, and will be able to download and utilize the purchased Workbook, Service Provider is unable to control what happens to the Workbook following purchase. Therefore, Service Provider is not able to offer refunds once a Workbook has been purchased. Should any technical issues arise following purchase, Customer understands and agrees they will contact admin@healingxchg.com for further customer service and troubleshooting.

Course and Webinars

  • All sales are final and no refunds or exchanges will be granted on courses and webinars (live or pre-recorded), unless otherwise specified.

  • Please note that refund requests due to the following reasons will not be granted:

    • Customer technology problems: It is the responsibility of the webinar attendee to test their computer setup prior to the start of the webinar. If a technical failure prevents access to the live webinar, you are not eligible for a refund. If the technical problem is due to our error, we will consider issuing a refund.

    • Customer email issues: Refunds will not be issued in cases where an attendee did not receive the webinar login instruction email due to issues like restricted emails, bounced emails, or any other system issues. It is the attendee’s responsibility to contact us if they don’t receive the required login information.

    • No shows: Attendees who do not participate in the live webinar will not be entitled to a refund.

  • If for any reason, the course or webinar is required to be cancelled by Healing Exchange LLC, a notification email will be sent as soon as possible.

Retreats​

  • Refunds for partial and full payment of retreats will be granted by the date listed for the specific event. Requests made after that date will be denied. However, we will allow retreat registration to be transferred to someone else. Please email admin@healingxchg.com if needed. We encourage potential attendees to confirm their availability prior to booking and then making sure that they mark it in their calendar to prevent double-booking themselves.

INTELLECTUAL PROPERTY

  • Customer understands that Service Provider maintains all copyrights and intellectual property rights in the Products created, regardless of any edits/updates completed by Customer to personalize the document as instructed by Service Provider. Customer understands they do not gain any intellectual property rights in a Product once it has been edited to reflect Customer’s personal information, and agrees not to seek ownership of any portion of the Intellectual Property rights contained within Templates, owned by Service Provider.

  • Customer also acknowledges and understands that Service Provider maintains any and all copyrights and intellectual property rights in any additional information provided to Customer via telephone, any information spoken on webinars, or any social media now in use or created at a later date in the future. Nothing in this agreement shall transfer ownership of or rights to any intellectual property of Service Provider to the Customer, nor grant any license to use materials, other than that which is specifically outlined in this Agreement or in each Product.

  • Customer agrees and understands they are not to copy, repost, alter, publish, sell, assist others in selling, manipulate, distribute, or in any way exploit any of the content or intellectual property provided by Service Provider or obtained through working with Service Provider, without Service Provider’s express written consent. If such behavior is discovered or suspected, Service Provider reserves the right to immediately end Customer’s participation in the Program without refund, as well as access to any program or materials Customer may have purchased, without refund, and reserve the right to prosecute any actionable infringement or misuse to the full extent of the law.

  • Limited License: Customer understands that in purchasing one or more Products from Service Provider, they are gaining access to view an editable, manipulatable document, drafted and owned by Healing Exchange, as well as any additional information or content shared with them by Service Provider. Customer understands this means they have been granted a limited, revocable, non-transferrable license to read and use the Product(s) and information provided to be used for their specific, designated purpose only. As a “Licensee,” Customer understands and agrees to not:

    • Customer further acknowledges and understands that any such actions including but not limited to those outlined above will likely constitutes infringement and/or theft of our work, and a violation of this Agreement and United States Federal laws.

    • Share purchased materials or information with others who have not purchased them.

    • Claim any content or portion of Template or information otherwise given to Customer is their own, meaning they cannot claim any content created by Service Provider was Customer’s work, and use as their own.

    • Post, distribute, copy, steal or otherwise use any portion of the Product or its content, and understand that any such use may constitute infringement, which may give rise to a cause of action against Customer.

    • Copy, edit, distribute, duplicate or steal any information from Products or through discussions with Service Provider without written permission by Service Provider.

  • If access to the live webinar will be shared with institutions and organizations — viewing either on an individual basis or gathered together in a single location— then the institutional rate applies. Please email admin@healingxchg.com to inquire about prices and to be sent an invoice along with your group registration link. This webinar is intended for the sole use of the purchaser. Redistribution or rebroadcast to another individual or group other than the purchaser is not allowed.

 

DISPUTE RESOLUTION

  • This Agreement shall be governed by the laws of the State of Missouri regardless of location of Customer or any conflict of law principles. Should any dispute arise, Customer and Service Provider agree to engage in good faith informal negotiations to resolve the dispute or misunderstanding.

  • This Agreement is not to be altered, amended, changed, extended, or considered waived – in whole or in part – without execution of an additional agreement signed by Customer and Service Provider specifically referencing these Terms of Use and the edits or amendments to be made on a one-time basis. This agreement constitutes the full, complete, entire agreement between Customer and Service Provider with respect to the purchase and use of the Product(s) Customer has purchased, and supersedes any other agreement, with the exception of any other separate agreements. Nothing on our Website nor any communications between Customer and Service Provider is to be construed as a waiver of any of the above, nor shall Healing Exchange be deemed to have waived any portion of these Terms of Use absent express, written information by Healing Exchange expressly stating otherwise.

 

LIMITATION OF LIABILITY

  • Customer understands and agrees that the information available for purchase via www.healingxchg.com is general information that may or may not be suitable for all businesses, locations, countries, or persons in specific situations. Customer understands that Service Provider is unable to individually consult with any and all clients, and agrees that their decision to purchase, complete, and/or use Products offered is purely voluntary. Customer agrees to consult with their own local professional should they have any specific questions pertaining to the applicability of the information to Customer’s specific business or personal situation. Customer understands and agrees that we have no way of knowing a Product’s specific applicability to a Customer, and Customer agrees and understands they will hold Healing Exchange harmless from any direct or indirect damages or harm as a result of choosing to utilize information purchased from our website, including but not limited to general, specific, incidental, consequential, punitive, or special damages.

  • Customer also understand and agrees that Healing Exchange and www.healingxchg.com make no warranties, express or implied, and hereby renounce any such warranties, guarantees, or representations with respect to any portion of the Products purchased. By use of this Website, all users agree and understand that use of content and information found herein is to be used at their own risk, with no guarantees, representations, or warranties regarding fitness for particular purpose, accuracy, or otherwise.

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